When considering whether you have what it takes to become a consultant, you have probably thought about your expertise, the value you can offer clients, and how you might structure your business. What you likely have not considered as part of this equation is storytelling! Although it may not jump to the forefront of your mind, storytelling will play a vital role when establishing yourself as a consultant. In today’s highly competitive business world, telling the unique and compelling story of where your business came from, your mission and your values differentiates you in a sea of competition. What’s more, your story will resonate with likeminded people, encouraging them to choose your services and become lifelong customers. Internally, storytelling will serve to create a strong sense of cohesion and unity within your business. United by a common sense of purpose, your team will be motivated to work harder, push further and break down barriers over and over in pursuit of your common goal.
Today, we are spoiled for choice with countless specialists to choose from in every conceivable niche. This is especially true for those in coaching roles, be they business, fitness or otherwise. I am sure that you have already come across a promotion for at least one of these today. As such, it is imperative that you stand out, should you wish to appear more attractive than your competition and attract clients. When attempting to differentiate yourself, there is no method more tried and tested than storytelling. Crafting a brand story that tells of your origins, values, goals, where you have succeeded and where you have failed fosters a unique, emotional connection with your audience. It stops you from being one more gray, faceless business in a dull sea of gray, faceless businesses. Any one of the integral elements of your brand story (origins, mission, values, etc) has the potential to spark a connection with a prospective client who feels that they can relate.
Storytelling allows your brand to differentiate itself, however its utility doesn’t end there. Persuasive storytelling can also be used throughout the sales process. As we have established, creating an emotional connection between your brand and your audience will encourage them to purchase from you in the first place. If they share the values that you espouse, they will be keen to support your mission over that of your competition. Customers who share your values are also more likely to demonstrate brand loyalty, allowing you to retain customers over the long term.
When using your story to sell, there is great value in sharing both your successes and your failures. On first assessment, it might appear logical to position yourself as the ‘perfect’ brand. After all, you do not want customers to think that you or your services are riddled with faults. However, it is important to remember that not many of us can relate to an endless cascade of success (if only!). We have all experienced setbacks or challenges in our lives that we have had to overcome and we are drawn to stories of others doing the same. In many ways, the story of a hero persevering in the face of adversity is the most foundational story of all time. Potential clients will be engaged by the story of your brand overcoming failure and succeeding in the end, so be sure to utilize this.
Another, extremely powerful, story type to use in your sales process are customer wins and testimonials. Let your audience know where and how your clients have overcome difficulty and come out on top, thanks to your services. For those on the brink of a purchase, hearing a success story from someone in a similar position to them might be just the push they need!
It is not only your audience who benefits when you tell powerful and compelling stories. Internally, the same narratives can be used to foster cohesion and a joint sense of purpose within your team.
As with clients, openly sharing your value statement, goals and beliefs will attract like-minded people to your organization. When searching for a place to work, people want to know that their own beliefs align with that of their employer. Additionally, stories can serve as powerful motivation for those already in your business. By telling your origin story, your wins and losses and where you are headed, you will create a unified sense of purpose within your team. With a group of motivated, like minded individuals all striving to achieve a common goal there is no limit to what you will be able to achieve.
What’s more, you should seek to create a storytelling culture within your team. Encourage employees to tell stories of their own successes, failures and experiences. Encourage storytelling as a method of problem solving in meetings, with everybody drawing from their unique experiences to collectively come up with a solution. Allowing everyone to have their voices heard and express their individuality will only strengthen their resolve and sense of commitment to your brand mission and purpose.
When setting out as a consultant, the need for storytelling is probably the furthest thing from your mind. However, in today’s crowded business markets, telling stories will prove absolutely foundational to your success. Stacked up against your competitors, it will allow you to differentiate yourself by sharing your unique origins, mission and values with your audience. For those with whom you resonate, your brand will become the obvious choice. Furthermore, stories of your successes, failures and client testimonials can be leveraged throughout your sales process. As if this was not enough, you will also gain the internal benefits from creating a powerful sense of cohesion and unity within your team. United by a common sense of purpose, you and your team will be ready to take on the world and dominate within your niche.